Exchange and Refunds

We Are Found Active will accept returns or exchange within 14 days on full priced items only.

To exchange or refund an item please contact us via email to

In your email please included the reason for your exchange or refund, date of purchase and order number with a description of the item.

Return the item within 14 days including your receipt.

Items will only be accepted for a exchange or refund it they are received in their original condition. If the items appears worn, used, dirty, damaged, washed or laundered the return policy will not apply. After receiving the item in good order, we will issue a refund or exchange.

Please note that shipping costs are not refundable/payable by We Are Found Active and is the customer's full responsibility.

Unfortunately sale items are final there are no expectations to this policy. 

Please note: When you are trying on garments please ensure you are not wearing perfume or a deodorant or fake tan which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.